// Keep track when the invitation was sent to the user
offerAccpeted = System.currentTimeMillis();
}
else {
// Invite the agent to the room by sending an offer
Workgroup workgroup = agentSession.getWorkgroups().iterator().next();
RequestQueue requestQueue = workgroup.getRequestQueues().iterator().next();
// Add the requested agent as the initial target agent to get the offer
getMetaData().put("agent", Arrays.asList(invitee.toString()));
getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
// Dispatch the request
requestQueue.getDispatcher().injectRequest(this);
}
}
else if (Type.queue == type) {
// Send offer to the best again available in the requested queue
Workgroup targetWorkgroup = WorkgroupManager.getInstance().getWorkgroup(invitee.getNode());
if (targetWorkgroup == null) {
// No workgroup was found for the specified invitee. Send a Message with the error
sendErrorMessage("Specified workgroup was not found.");
return;
}
try {
RequestQueue requestQueue = targetWorkgroup.getRequestQueue(invitee.getResource());
getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
// Dispatch the request
requestQueue.getDispatcher().injectRequest(this);
}
catch (NotFoundException e) {
// No queue was found for the specified invitee. Send a Message with the error
sendErrorMessage("Specified queue was not found.");
}
}
else if (Type.workgroup == type) {
// Select the best queue based on the original request
Workgroup targetWorkgroup = WorkgroupManager.getInstance().getWorkgroup(invitee.getNode());
if (targetWorkgroup != null) {
RequestQueue requestQueue = RoutingManager.getInstance().getBestQueue(targetWorkgroup, userRequest);
getMetaData().put("ignore", Arrays.asList(inviter.toBareJID()));
// Send offer to the best again available in the requested queue
requestQueue.getDispatcher().injectRequest(this);