Package com.centraview.support.supportfacade

Examples of com.centraview.support.supportfacade.SupportFacadeHome

47
48
49
50
51
52
53
54
55
56
57
58
      HttpSession session = request.getSession();
      int userId = ((UserObject)session.getAttribute("userobject")).getIndividualID();
      request.setAttribute("actionPath","AddKnowledgebase");
     
      // Get all categories and recurively process them for there parent/child relationships.
      SupportFacadeHome supportFacade = (SupportFacadeHome)CVUtility.getHomeObject("com.centraview.support.supportfacade.SupportFacadeHome","SupportFacade");
      SupportFacade remote =(SupportFacade)supportFacade.create();
      ArrayList flatList = (ArrayList)remote.getAllCategory(userId);
      ArrayList categoryList = new ArrayList();
     
      categoryList.add(new DDNameValue(1, "Knowledgebase"));
      Iterator iter = flatList.iterator();
View Full Code Here
62
63
64
65
66
67
68
69
70
71
72
73
      UserObject userObject = (UserObject)session.getAttribute("userobject");
      int individualID = userObject.getIndividualID();
     
      TicketForm ticketForm = (TicketForm) form;
     
      SupportFacadeHome sfh = (SupportFacadeHome)CVUtility.getHomeObject("com.centraview.support.supportfacade.SupportFacadeHome", "SupportFacade");
      SupportFacade remote = (SupportFacade)sfh.create();
      remote.setDataSource(dataSource);
     
      TicketVO tVO = remote.getTicketBasicRelations(individualID, Integer.parseInt(request.getParameter("ticketId").toString()));
     
      ticketForm.setSubject(tVO.getTitle());
View Full Code Here
54
55
56
57
58
59
60
61
62
63
64
65
      int userId = ((UserObject)session.getAttribute("userobject")).getIndividualID();
      CategoryForm catForm = (CategoryForm)form;
     
      catForm.setCategoryname("");

      SupportFacadeHome supportFacade = (SupportFacadeHome)CVUtility.getHomeObject("com.centraview.support.supportfacade.SupportFacadeHome","SupportFacade");
      SupportFacade remote =(SupportFacade)supportFacade.create();
     
      ArrayList flatList = (ArrayList)remote.getAllCategory(userId);
      ArrayList categoryList = new ArrayList();
     
      categoryList.add(new DDNameValue(1, "Knowledgebase"));
View Full Code Here
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
    UserObject userObject = (UserObject)session.getAttribute("userobject");
    int individualID = userObject.getIndividualID();

    KnowledgeBaseForm kbForm = (KnowledgeBaseForm)form;

    SupportFacadeHome supportFacade = (SupportFacadeHome)CVUtility.getHomeObject(
        "com.centraview.support.supportfacade.SupportFacadeHome", "SupportFacade");

    request.setAttribute(SupportConstantKeys.TYPEOFSUBMODULE, "Knowledgebase");
    KnowledgeVO kVO = new KnowledgeVO();
    SupportFacade remote = null;
    int kbId = -1;
    try {
      String rowId = request.getParameter("rowId");
      if (rowId != null) {
        if (rowId.indexOf("*") > -1) {
          String elements[] = rowId.split("\\*");
          if (elements.length != 2)
            throw new Exception("No row selected.");
          kbId = Integer.parseInt(elements[0]);
        } else {
          kbId = Integer.parseInt(rowId);
        }
      } else {
        throw new Exception("No row selected.");
      }

      remote = supportFacade.create();
      remote.setDataSource(dataSource);
      kVO = remote.getKB(individualID, kbId);
      ArrayList categoryList = remote.getAllCategory(individualID);
      request.setAttribute("CATEGORYVOARRAY", categoryList);
    } catch (Exception e) {
View Full Code Here
277
278
279
280
281
282
283
284
285
286
287
288
289
   *
   * @param   key
   */
  public void  deleteElement( int indvID, String key ) throws CommunicationException,NamingException {
    int elementID = Integer.parseInt(key);
    SupportFacadeHome supportFacadeHome=(SupportFacadeHome)CVUtility.getHomeObject("com.centraview.support.supportfacade.SupportFacadeHome","SupportFacade");//call to SupportFacadeEJB
    try {
      SupportFacade remote=supportFacadeHome.create();
      remote.setDataSource(this.dataSource);
      remote.delete(indvID,elementID);
    }
    catch(Exception e) {
      logger.error("[Exception] TicketList.deleteElement( int indvID, String key )", e);
View Full Code Here
3739
3740
3741
3742
3743
3744
3745
3746
3747
3748
3749
3750
3751
3752
3753
        hm.put("sortmem", sortColumn);
        hm.put("sortType", new Character('A'));

        HashMap listMap = null;

        SupportFacadeHome aa = (SupportFacadeHome)CVUtility.getHomeObject(
            "com.centraview.support.supportfacade.SupportFacadeHome", "SupportFacade");
        try {

          SupportFacade remote = (SupportFacade)aa.create();
          remote.setDataSource(this.dataSource);
          returnDL = remote.getTicketList(userID, hm);
        } catch (Exception e) {
          System.out.println("[Exception] ListGenerator.getTicketList: " + e.toString());
          // e.printStackTrace();
View Full Code Here
3798
3799
3800
3801
3802
3803
3804
3805
3806
3807
3808
3809
3810
3811
    hm.put("EndAtparam", new Integer(Math.min(EndAt + 100, listSize)));
    hm.put("searchString", searchString);
    hm.put("sortmem", paramDL.getSortMember());
    hm.put("sortType", new Character(paramDL.getSortType()));

    SupportFacadeHome aa = (SupportFacadeHome)CVUtility.getHomeObject(
        "com.centraview.support.supportfacade.SupportFacadeHome", "SupportFacade");
    try {
      SupportFacade remote = (SupportFacade)aa.create();
      remote.setDataSource(this.dataSource);

      returnDL = remote.getTicketList(userid, hm);
    } catch (Exception e) {
      System.out.println("[Exception] ListGenerator.getTicketList: " + e.toString());
View Full Code Here
3894
3895
3896
3897
3898
3899
3900
3901
3902
3903
3904
3905
3906
3907
        hm.put("sortmem", sortColumn);
        hm.put("sortType", new Character('A'));

        HashMap listMap = null;

        SupportFacadeHome aa = (SupportFacadeHome)CVUtility.getHomeObject(
            "com.centraview.support.supportfacade.SupportFacadeHome", "SupportFacade");
        try {
          SupportFacade remote = (SupportFacade)aa.create();
          remote.setDataSource(this.dataSource);
          returnDL = remote.getFAQList(userID, hm);
        } catch (Exception e) {
          System.out.println("[Exception] ListGenerator.getFAQList: " + e.toString());
          // e.printStackTrace();
View Full Code Here
3956
3957
3958
3959
3960
3961
3962
3963
3964
3965
3966
3967
3968
3969
3970
    hm.put("EndAtparam", new Integer(Math.min(EndAt + 100, listSize)));
    hm.put("searchString", searchString);
    hm.put("sortmem", paramDL.getSortMember());
    hm.put("sortType", new Character(paramDL.getSortType()));

    SupportFacadeHome aa = (SupportFacadeHome)CVUtility.getHomeObject(
        "com.centraview.support.supportfacade.SupportFacadeHome", "SupportFacade");
    try {

      SupportFacade remote = (SupportFacade)aa.create();
      remote.setDataSource(this.dataSource);
      returnDL = remote.getFAQList(userid, hm);
    } catch (Exception e) {
      System.out.println("[Exception] ListGenerator.getFAQList: " + e.toString());
      // e.printStackTrace();
View Full Code Here
4063
4064
4065
4066
4067
4068
4069
4070
4071
4072
4073
4074
4075
4076
        hm.put("sortType", new Character('A'));
        hm.put("curCategoryID", new Integer(categoryID));
        hm.put("customerViewFlag", new Boolean(customerViewFlag));

        HashMap listMap = null;
        SupportFacadeHome aa = (SupportFacadeHome)CVUtility.getHomeObject(
            "com.centraview.support.supportfacade.SupportFacadeHome", "SupportFacade");
        try {
          SupportFacade remote = (SupportFacade)aa.create();
          remote.setDataSource(this.dataSource);
          returnDL = remote.getKnowledgebaseList(userID, categoryID, hm);
        } catch (Exception e) {
          System.out.println("[Exception] ListGenerator.getKnowledgebaseList: " + e.toString());
          // e.printStackTrace();
View Full Code Here
TOP

Related Classes of com.centraview.support.supportfacade.SupportFacadeHome

  • com.centraview.common.GlobalMasterLists
  • com.centraview.common.ListGenerator
  • com.centraview.customer.support.NewThreadHandler
  • com.centraview.customer.support.SaveThreadHandler
  • com.centraview.customer.support.SaveTicketHandler
  • com.centraview.customer.support.UpdateTicketHandler
  • com.centraview.customer.support.ViewEditThreadHandler
  • com.centraview.customer.support.ViewFaqHandler
  • com.centraview.customer.support.ViewKbHandler
  • com.centraview.customer.support.ViewTicketHandler
    • Copyright © 2018 www.massapicom. All rights reserved.
    All source code are property of their respective owners. Java is a trademark of Sun Microsystems, Inc and owned by ORACLE Inc. Contact coftware#gmail.com.