Examples of ChatNotes

org.jivesoftware.openfire.fastpath.providers.ChatNotes
ChatNotes is responsible for the setting and retrieval off Chat Notes. Each chat note is tied directly to a chat session within Live Assistant.
org.jivesoftware.smackx.workgroup.ext.notes.ChatNotes
IQ packet for retrieving and adding Chat Notes.

Examples of org.jivesoftware.openfire.fastpath.providers.ChatNotes

            while (result.next()) {
                String sessionID = result.getString(1);
                String transcript = result.getString(2);
                String startTime = result.getString(3);


                ChatNotes chatNotes = new ChatNotes();
                String notes = chatNotes.getNotes(sessionID);


                // Create a ChatInformation with the retrieved information
                ChatInformation chatInfo = new ChatInformation(sessionID, transcript, startTime, notes);
                if (chatInfo.getTranscript() != null) {
                    chats.add(chatInfo);

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Examples of org.jivesoftware.openfire.fastpath.providers.ChatNotes

            result = pstmt.executeQuery();
            while (result.next()) {
                String sessionID = result.getString(1);
                String transcript = result.getString(2);
                String startTime = result.getString(3);
                String chatNotes = new ChatNotes().getNotes(sessionID);
                ChatInformation chatInfo = new ChatInformation(sessionID, transcript, startTime, chatNotes);


                if (chatInfo.getTranscript() != null) {
                    addAgentHistoryToChatInformation(chatInfo);

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Examples of org.jivesoftware.smackx.workgroup.ext.notes.ChatNotes

     */
    public void setNote(String sessionID, String note) throws XMPPException {
        note = ChatNotes.replace(note, "\n", "\\n");
        note = StringUtils.escapeForXML(note);


        ChatNotes notes = new ChatNotes();
        notes.setType(IQ.Type.SET);
        notes.setTo(workgroupJID);
        notes.setSessionID(sessionID);
        notes.setNotes(note);
        PacketCollector collector = connection.createPacketCollector(new PacketIDFilter(notes.getPacketID()));
        // Send the request
        connection.sendPacket(notes);


        IQ response = (IQ)collector.nextResult(SmackConfiguration.getPacketReplyTimeout());

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Examples of org.jivesoftware.smackx.workgroup.ext.notes.ChatNotes

     * @param sessionID the sessionID of the chat session.
     * @return the <code>ChatNote</code> associated with a given chat session.
     * @throws XMPPException if an error occurs while retrieving the ChatNote.
     */
    public ChatNotes getNote(String sessionID) throws XMPPException {
        ChatNotes request = new ChatNotes();
        request.setType(IQ.Type.GET);
        request.setTo(workgroupJID);
        request.setSessionID(sessionID);


        PacketCollector collector = connection.createPacketCollector(new PacketIDFilter(request.getPacketID()));
        connection.sendPacket(request);


        ChatNotes response = (ChatNotes)collector.nextResult(SmackConfiguration.getPacketReplyTimeout());


        // Cancel the collector.
        collector.cancel();
        if (response == null) {
            throw new XMPPException("No response from server.");
        }
        if (response.getError() != null) {
            throw new XMPPException(response.getError());
        }
        return response;


    }

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Examples of org.jivesoftware.smackx.workgroup.ext.notes.ChatNotes

     */
    public void setNote(String sessionID, String note) throws XMPPException {
        note = ChatNotes.replace(note, "\n", "\\n");
        note = StringUtils.escapeForXML(note);


        ChatNotes notes = new ChatNotes();
        notes.setType(IQ.Type.SET);
        notes.setTo(workgroupJID);
        notes.setSessionID(sessionID);
        notes.setNotes(note);
        PacketCollector collector = connection.createPacketCollector(new PacketIDFilter(notes.getPacketID()));
        // Send the request
        connection.sendPacket(notes);


        IQ response = (IQ)collector.nextResult(SmackConfiguration.getPacketReplyTimeout());

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Examples of org.jivesoftware.smackx.workgroup.ext.notes.ChatNotes

     * @param sessionID the sessionID of the chat session.
     * @return the <code>ChatNote</code> associated with a given chat session.
     * @throws XMPPException if an error occurs while retrieving the ChatNote.
     */
    public ChatNotes getNote(String sessionID) throws XMPPException {
        ChatNotes request = new ChatNotes();
        request.setType(IQ.Type.GET);
        request.setTo(workgroupJID);
        request.setSessionID(sessionID);


        PacketCollector collector = connection.createPacketCollector(new PacketIDFilter(request.getPacketID()));
        connection.sendPacket(request);


        ChatNotes response = (ChatNotes)collector.nextResult(SmackConfiguration.getPacketReplyTimeout());


        // Cancel the collector.
        collector.cancel();
        if (response == null) {
            throw new XMPPException("No response from server.");
        }
        if (response.getError() != null) {
            throw new XMPPException(response.getError());
        }
        return response;


    }

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Examples of org.jivesoftware.smackx.workgroup.ext.notes.ChatNotes

     */
    public void setNote(String sessionID, String note) throws XMPPException {
        note = ChatNotes.replace(note, "\n", "\\n");
        note = StringUtils.escapeForXML(note);


        ChatNotes notes = new ChatNotes();
        notes.setType(IQ.Type.SET);
        notes.setTo(workgroupJID);
        notes.setSessionID(sessionID);
        notes.setNotes(note);
        PacketCollector collector = connection.createPacketCollector(new PacketIDFilter(notes.getPacketID()));
        // Send the request
        connection.sendPacket(notes);


        IQ response = (IQ)collector.nextResult(SmackConfiguration.getPacketReplyTimeout());

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Examples of org.jivesoftware.smackx.workgroup.ext.notes.ChatNotes

     * @param sessionID the sessionID of the chat session.
     * @return the <code>ChatNote</code> associated with a given chat session.
     * @throws XMPPException if an error occurs while retrieving the ChatNote.
     */
    public ChatNotes getNote(String sessionID) throws XMPPException {
        ChatNotes request = new ChatNotes();
        request.setType(IQ.Type.GET);
        request.setTo(workgroupJID);
        request.setSessionID(sessionID);


        PacketCollector collector = connection.createPacketCollector(new PacketIDFilter(request.getPacketID()));
        connection.sendPacket(request);


        ChatNotes response = (ChatNotes)collector.nextResult(SmackConfiguration.getPacketReplyTimeout());


        // Cancel the collector.
        collector.cancel();
        if (response == null) {
            throw new XMPPException("No response from server.");
        }
        if (response.getError() != null) {
            throw new XMPPException(response.getError());
        }
        return response;


    }

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