defaultMessageBody = errorTemplateForm.getBody();
}// end of catch block
messageSubject = ticketSubject+"-["+messageSubject+"] TICKET#"+ticketID+"#";
int arrBlank[] = {};
authRemote.saveRecordPermission(ownerID,-1,"Ticket",ticketID,arrBlank,arrBlank,arrBlank);
}else{
// initialize thread vo
ThreadVO tVO = new ThreadVO();
tVO.setTitle(messageSubject);
tVO.setDetail(plainMessageBody.getPlainText());